How do I contact Catawiki customer service?

Catawiki is an online auction platform for buying and selling miscellaneous items and collectibles. Founded in 2008, Catawiki was originally an online platform where collectors could interact. Then the Dutch founders introduced an online auction feature in 2011 and opened it up to everyone with an appreciation for antiques or collectibles. Today, Catawiki is used by customers around the world and is available in 17 languages. The site is paid for by invoicing the buyer 9% and the seller 12.5% ​​(excluding VAT) of the sale price.

How do I contact Catawiki customer service?

To contact Catawiki, you can use the phone, email or social networks (see all the contact details below) or go directly to the site.On the website, you must log in (tab at the bottom right ) and create an account before you can buy or sell any product at auction.

By clicking on the “Help me” tab on the home bar, you will be taken directly to the page where you will choose either “I am a buyer” or “I am a seller” and a very FAQ (Frequently Asked Questions) complete for both cases.

How do I contact Catawiki customer service by post?

From France

Catawiki offers a telephone number in France: 0805 080 490 (free service and call). This telephone number is available Monday to Friday from 9 a.m. to 5.30 p.m.

From abroad

In the legal notices of the site, two other telephone numbers are available: one in the United Kingdom: +44 800 028 7742 and one internationally: +31 800 090 0056.

How do I contact Catawiki customer service by email?

To contact Catawiki by email and via a form, you must first have created an account on the brand’s website. Catawiki’s advisors then undertake to respond within two working days.

How do I contact Catawiki customer service by email?

Catawiki Headquarters

If you wish to send a letter to Catawiki, the postal address of the registered office is as follows:

Catawiki BV
Overcingellaan 5
9401 LA Assen

Catawiki customer service

If you have a problem with auctions, sending or receiving an item, you can contact Catawiki customer service by calling 0805 080 490 (free service and call) or by writing to the following address:

Catawiki customer service
33 Noordersingel, 9401 JW Assen

How to buy on Catawiki?

To buy on Catawiki, you must go through the website or via the dedicated application on Google Play or the App Store. On, you will find all categories of objects to buy: old books and comics, coins, watches, art, jewelry, cars, stamps, wines, cameras and computers … the choices are multiple. . Each time, the object is detailed with one or more images, its characteristics, an expert’s estimate, the current auction, until when it is valid and finally the auction possibilities. You must create a personal account before you can bid. Whether it’s an old comic book, a 1980 Commodore – 16 homecomputer, a 1970s Rolex or a Fiat 500, there are endless products to buy. Each week, you will find more than 50,000 exceptional objects, selected by 205 experts.

How to sell on Catawiki

To sell an item on Catawiki, register as a seller for free. You can offer as many special items as you want. Once your items and descriptions have been approved by our experts, they are put up for auction. You will not be prompted to ship your items until the buyer transfers payment. Catawiki handles payments between buyers and sellers.

How do I cancel my purchase on Catawiki?

As with any commercial purchase, it is possible to withdraw from having purchased a product at auction on Catawiki. The right of withdrawal gives eligible buyers (“consumers”) a 14-day cooling-off period to decide whether they wish to keep their purchase. To exercise the right of withdrawal, you must give a notice of withdrawal within 14 days of receipt of the lot. To make it easier for you, you can send a notification to the seller through the online marketplace. For this, you will need to complete a withdrawal form.

How do I file a complaint with Catawiki?

If you have a problem with a transaction or with a product, you should call Catawiki customer service. If no amicable settlement of the complaint has been found, you can then contact the mediation service which will guide you through the procedures to follow.

How do I contact Catawiki customer service on social media?

If you want to keep up to date with Catawiki or get in touch with the brand, you can also use social media.

– Contact Catawiki Facebook;
– Contact Catawiki Twitter ;
– Contact Catawiki Pinterest;
– Contact Catawiki Instagram.

Catawiki also offers a blog for its buying and selling customers.

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