Dispute with Paypal, what to do?

Paypal’s terms of use provide that when a customer pays for a purchase through Paypal, he has 45 days from the transaction with the seller to report a dispute. It also has 20 days to transform the dispute into a complaint. These actions could result in the reimbursement of the amount he has paid.

What are the steps to follow to report a dispute? How to transform a dispute into a complaint? Here are some answers.

The procedure to follow to report a dispute with PAYPAL

An unsatisfactory transaction with the seller may cause the customer to want to report a dispute with Paypal.

  • He has 45 days to do so. After this period, Paypal will no longer be able to intervene and cancel the transaction.

Here is the procedure for reporting a dispute to Paypal:

  • In the first place, you must log into your Paypal account,

  • then click on the “Help” section and type “dispute” in the search bar. Then click on the link at the bottom right of your screen.

  • Then now click on the tab ” To report a problem “

  • You arrive on the dashboard summary of your Paypal transactions.

  • Now select the line concerned by by clicking on the button to the left of the value date, then click on the “continue” box to the right of Report a problem.

  • Paypal is now opening a dispute file regarding the selected transaction and will give you a follow-up on the future resolution of the problem.

Transform a dispute into a complaint with Paypal , how to do ?

In addition to the possibility of reporting a dispute, the customer unhappy with his transaction can also turn the dispute into a complaint.

He must then follow 6 new stages.

  1. The first step is always to connect to your Paypal account,
  2. then to click on the link “Litigation manager” which is at the top of the page.
  3. The third involves select the link “Current file”
  4. and of search for the file in question. This step then leads to click of the “Show” button available in the Action column.
  5. VThen there is the link “Transform this dispute into a complaint with Paypal”.
  6. which will lead to a form to be completed before reaching the last button entitled “Transform into a complaint with Paypal”.