How to Change Chase Username

Nowadays, it is common for banks to offer their users online banking platforms, from which they can carry out a wide variety of transactions, such as transfers, payments or deposits, and to use these systems, you need to have a username and password.

However, what if you need to change any of this information, say, your username? Well, in this article we are going to explain how change your Chase username, and we are also going to give you a series of cybersecurity tips so that your login information is safe. What sounds great?

But why are usernames used in online banking?

How to Change Chase Username

There are many reasons why usernames are used on the online banking platforms of different banks, including Chase.

  1. Prevent someone from maliciously blocking someone else’s account. In that way? Well, if someone knows your Chase username, they can get your account locked out by making repeated login attempts with incorrect passwords.
  2. Difficult to hack accounts, since a user is as hard to guess or get as a password.
  3. Increases the amount of information a hacker needs to perform their fraudulent activities. Essentially, the username is an extension of the password that is expected to be as hard to come by as this.

Keep reading: 8 things you should know before applying for a Chase credit card

Can I change my Chase username?

Of course! And to do so follow these steps:

  1. Sign in to
  2. Click the icon that looks like a person and is located at the top right of the home page.
  3. Locate the “Profile and Settings” section and click the link that says “Edit.”
  4. Enter your new username in the “New User ID” text box.
  5. Save your changes and voilà! You now have your new Chase username.

Requirements for a Chase username

There are certain requirements that your new username must meet, otherwise the system will not accept it. Although they are not as strict as those for passwords, are necessary to maintain the security of the platform.

Well, all the usernames of chase, both new and modified, must:

  • Have a length between 8 and 32 characters.
  • Include at least one letter and one number.
  • Not be equal to the password.
  • Do not include special characters (&, %, *).

In this order of ideas, we recommend that you avoid using:

  • Your first or last name.
  • Your date of birth or anniversary.
  • Your address, city, state, or zip code.
  • Your social security number.
  • Email address, phone number, or account number.
  • The answers to your security question.
  • Pet names.

What should I do if I have forgotten my Chase username?

On the login screen, click the “forgot your username/password?” link. Choose an option to verify your identity and enter the corresponding information. Then select “Other Chase Account”, enter your account number, and to continue the process choose “Next”.

Keep reading: How to transfer money from Chase to Bank of America

What if I have more than one Chase bank account or financial product?

Well, no problem, since they will all be reflected in your online account. However, to be able to see them you have to add them one by one by logging into your account and selecting “Add Personal Accounts” in the “My Accounts” section.

What if I have an investment account that starts with a letter?

In this case, you must enter the full account number exactly as it appears on your statement, in all caps.

What if I am an international business customer?

If so, you have to use the system Chase BusinessOnline, for which you must contact the bank at 00-1-713-262-3300.

Things you should do to protect your online banking information from Chase

On both and the Chase Mobile app, you can seamlessly bank anytime, from almost anywhere, thanks to the security and protection that a bank of Chase’s size can offer. In this order of ideas, the bank uses the latest technology in computer protection so that you can make all the transactions you need without your information being compromised.

Keep reading: How to activate your Chase credit card

First of all, make sure you’re on

Before you sign in to your online account, make sure you’re on the authentic website. To do this, check the address bar and check that:

  • There is a padlock icon.
  • Appear the logo of chase.
  • The address is

Do you suspect that you have shared your personal information?

If so, Log in as soon as you can to and verify your account information. If you notice any suspicious activity, report it to the bank immediately. You can get more information on how to do it in this link.

On the other hand, if you believe that you have mistakenly provided personal information (such as your account number, password, or PIN) in an email, text message, or website that could be fraudulent, you may also you should get in touch with chase immediately.

And if you’ve shared your username or password with a person or service you don’t feel safe with, change them at any time in “Profile and settings”.

Finally, If you receive an email that you believe to be fraudulent, please forward it to The bank will send you an automated response to let you know that they have received the message and that they will investigate accordingly.

Keep reading: Chase Bank in Spanish: Customer service and phone number in Spanish

Do not give anyone your username and password

Giving anyone access to your Chase online account can put not only your financial information, but your money, at risk. So beware of finance websites and apps that offer so-called tools for managing accounts, investing, or preparing taxes.

Chase has strategic alliances with some companies that do offer these services, for which you must enter your username and password directly in a secure window of the online banking platform, or from the website or application of Chase. the company/service in question. In this sense, You can see all the services linked to your account by going to the “Applications and Websites” section., as well as remove access if you change your mind.

However, before you link your Chase Online Banking account to any service, we strongly recommend that you:

  • Check the veracity of the service.
  • Research their security practices.
  • Understand what they plan to do with your information.
  • Change your password if you decide to revoke access.

Be as creative as you can with your password

If you are a regular user of social networks, surely you know that it is important to use a strong password. Well, this also applies, and with much more reason, to any financial account you have.

The strongest passwords combine letters, numbers and special characters, and as we mentioned above, never use information like your pet’s name, your child’s name, or anything else that a scammer can easily discover, like your address, phone number, or date of birth. For added security, we recommend that you change your password regularly and avoid using the same password for multiple sites or financial institutions.

We also advise you to use an email provider that has a two-step verification service.

Keep reading: