How to file a claim with the Bank of Spain?

We summarize the basic procedure for filing a claim with the Bank of Spain…

The Bank of Spain It is the most important banking entity in the country.

This is the Spanish authority in charge of supervising commercial activities in the Single Supervisory Mechanism, the body of the European Central Bank in charge of inspecting the financial stability of member countries.

At the same time, the Bank of Spain it is part of the European System of Central Banks and its functions are supervised by the Law of Autonomy of the Bank of Spain, thus being an institution of great importance.

How to submit a claim to the Bank of Spain?

Due to the great variety of services offered, as well as the number of clients covered by the Bank of Spainit is common for situations to arise that warrant the filing of claims.

make a claim to the Bank of Spain

File a claim with the Bank of Spain it is not a complicated process.

However, it is important to follow certain protocols and have some specific requirements so that the request can be processed properly.

Then we present the different methods that can be used, as well as the necessary requirements for file a claim with the Bank of Spainbeing these:

File a claim with the Bank of Spain online

For submit a claim to the Bank of Spaininitially it will be necessary to access the section “Submit a claim or query” within its official website, which you can easily access by clicking here.

Once you are inside the platform, you will be able to choose the means by which you wish to present your claim, which can be “Electronically” or “On paper”.

It is very important to take into consideration that it will be necessary to authenticate previously in order to carry out this procedure.

In addition, you will also be asked to meet certain requirements to complete the procedure satisfactorily, which will be evaluated in detail later.

In this way, the platform will take care of submitting the claim form after some questions are answered.

The claims that are carried out virtually and that are processed without problems by the Virtual Claims Office will be automatically sent to the Electronic Registry of the Bank of Spain, where they will be dealt with.

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By following these simple steps, you will be able to make a claim in the bank of Spain via the internet in a comfortable, fast and safe way.

It is very important to note that the process detailed above is the only way available to file a claim with this bank via the Internet.

For this reason, sending an email regarding the situation to be reported is not an accepted means of make a claim to the bank of Spainthis being a mistake that is made regularly.

File a claim with the Bank of Spain in person

Another of the main alternatives for file a claim with the Bank of Spain is to attend in person the General Registry of the Bank of Spain, located at Calle Alcalá, 48 in Madrid.

Or, go to the branch closest to your location, gathering all the requirements requested for the process.

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In the same way, when selecting the “On paper” option in the “File claim or query” section, a small guide will be offered regarding the forms used to carry out queries or claims.

At the same time, advice will be offered regarding the annexation of additional data to a file already submitted, both personally and virtually.

By having all the forms, as well as the necessary requirements, it will be possible to attend any of the agencies of the Bank of Spain to be able to deliver the documents and present the claim.

The status of the same can be consulted from the “Processing” section within the official website of the Banking entity.

In this way, each user can monitor the progress of your request.

Send a claim to the Bank of Spain through the postal service

In the event that there is no branch of the Bank of Spain near your place of residence, or that for various personal reasons you do not have the opportunity to file the claim in person or online, you can send your protest, query or additional documents for your application using the postal service.

To obtain all the forms, as well as the information related to the procedure to follow to send documents by this means to Bank of Spainyou must enter the section “Submit a claim or query”, within its official website and then select the option “On paper”.

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Once the preparation of all the forms and requirements necessary to make the claim has been completed, they must be sent to the address below: Banco de España Entity Conduct Department c/ Alcalá, 48 28014 Madrid.

In this way, it will be possible make a claim in the bank of Spain through the postal service.

If all the documents and requirements sent are in order, the request will be processed without problems.

What requirements are needed to file a claim with the Bank of Spain?

It is necessary to meet certain specific requirements in order to file a claim with the Bank of Spain.

In case the documents presented do not comply with them, the request cannot be processed.

For this reason, it is very important to know the requirements that the document that is presented must have in order to prepare in the best possible way. These are:

  • The applicant identificationincluding their names, surnames, address (for notification purposes) and DNI.
  • Specify the entity against which you want to make the claim, as well as the participating office. In case you want to make claims against multiple corporations, they must be carried out individually.
  • To declare the specific reason for which the complaint is filed. It is important to bear in mind that the facts that gave rise to the claim must have a maximum age of five years. After this period, they will not be recognized by the Bank of Spaina condition that is established in article 1964 of the Civil Code.
  • Present documentation that allows certifying the facts that motivate the realization of the claim.
  • Demonstrate compliance with the previous procedures before the Services or Departments assigned to the attention and defense of clients.
  • Indicate the place and date on which the claim is filed.
  • Certify the document with the personal signature of the applicant.

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