Did you get your credit card statement and see there are charges you don’t recognize? You may not be financially responsible for the credit card fraud. PBut still, here’s how to identify and dispute fraudulent credit card charges.
A fraudulent charge it can happen when you least expect it and possibly at the most inopportune moment. at the time of identify and dispute fraudulent credit card charges the sooner the better! So he acts, do not hesitate.
If you are not in the habit of reviewing your credit card accountsvaluable time may pass before you notice that something is wrong.
Next we indicate how to spot an unauthorized credit card charge and dispute them efficiently for resolution.
- 1 How to identify fraudulent credit card charges?
- 2 How to identify fraudulent credit card charges and distinguish it from a mistake?
- 3 Fraudulent Charge Liability Policy
- 4 How to report credit card fraud?
- 5 What to expect from the credit card fraud investigation?
How to identify fraudulent credit card charges?
For Experian.com credit rating bureau a fraudulent credit card charge occurs when someone uses your card to make unauthorized purchases.
The best way to detect credit card fraud is to check your account statement regularlyin order to detect unauthorized transactions.
It can also be made easier when you configure credit card alerts for each card you own, through the card issuer’s mobile apps or website.
When you do, you can usually choose to receive a notification via text message or via email for a variety of transactions with your cards, including:
- Card not present transactions, such as online purchases.
- Point-of-sale purchase transactions
- ATM cash advances
- Transactions that exceed a designated amount
- Transactions with cards abroad
- PIN changes.
Or simply any type of operation with the card.
These alerts can help you more easily and quickly detect suspicious activities and fraudulent credit card charges thereby minimizing the chance of accidentally overlooking a charge on your credit card statement.
How to identify fraudulent credit card charges and distinguish it from a mistake?
Once you spot an unauthorized transaction, determine if it’s a fraudulent charge or a billing error. Sometimes it can be a simple mistake.
Let’s say you accidentally get double charged for the same purchase, you could quickly resolve the issue by taking it to the merchant first. For charges you don’t recognize, try Googling the merchant’s name on your credit card statement to see if he conducts his business under a different business name.
If you share the account with joint cardholders or authorized users, ask them first if they have made the transaction you are unsure about.
Once you follow these steps and determine that it is a fraudulent transaction, notify your credit card issuer.
Here the faster you act the faster the problem will be solved. Do not trust the zero responsibility policy “0” or credit protection of issuersbecause to opt for them you are obliged to make the report.
Fraudulent Charge Liability Policy
Plus, most major credit card issuers offer zero liability fraud policiesso you probably won’t owe any amount.
According to Investopedia.com, the zero liability policy is a condition in credit card agreements, which states that the cardholder is not responsible for unauthorized charges.
The zero liability policy that major credit card issuers provide to cardholders states that any fraudulent charges that are reported or detected by the credit card issuer will be removed from the account and the account holder will not have to pay them.
But remember, it is your obligation as the credit card or account holder to report such charges to start the dispute.
How to report credit card fraud?
Step 1: Call the issuer
Calling your issuer as soon as you detect the irregularity is a great step to alert them of any fraud that has occurred in your account. In many cases, it may be possible to resolve the matter quickly in such a simple way.
Telephone numbers of banks in the USA:
Chase Bank in Spanish: Customer service and phone number in Spanish
Wells Fargo customer service number in Spanish
Capital One customer service number in Spanish
Bank of America in Spanish: Bank of America Customer Service Number in Spanish
Step 2: Issue a letter
The highly recommended next step is to document the conversation in writing.which will further protect you from any liability.
Inform the issuer of your credit card by telephone that you will follow up via written request, exposing the case and the previous conversations.
By contacting the issuer in writing, you will have proof that you have done your part to promptly report unauthorized charges.
If the idea of writing a letter is intimidating, consider using the sample letter from the Federal Trade Commission (FTC or Federal Trade Commission) as a starting point and adapt it to your own case.
The letter should be sent to the inquiry address that appears on the billing, not to the address that receives your payments via postal service.
In the communication include your name, account number and a description of the unauthorized transactionits date, time and amount.
Step 3: Support your management
Also, it is helpful to attach copies of any documents that may support your claim. Feel free to include any next steps or updates previously discussed over the phone with customer support staff. And always save a copy of everything you mail for your own records.
Make sure the letter reaches your credit card issuer within 60 days from the date the bill was sent to you with the dubious or fraudulent charge. You can track the letter by sending it by certified mail and ask for a Acknowledgment of receipt to confirm that the card issuer received it.
Unless the matter is resolved, your credit card issuer must confirm receipt of your letter in writing within 30 days of receiving it.
What to expect from the credit card fraud investigation?
The credit card issuer will be interested in preventing further unauthorized charges from being made to your account, so they may decide to freeze or cancel your credit cards and send you replacement cards.
If you get a new credit card number, it is prudent that you have to change it in the different places where you have it registered as payment for goods and services.
While the investigation is pending, you will not be required to pay the amount in dispute or any accrued charges.
Credit card issuers cannot take legal action or send your bill to other collection agencies while the amount in question is investigated. However, you will be required to pay the portion of your bill that is exempt from irregular charges.
By law, the dispute must be resolved within two billing cycles (no more than 90 days) after receiving your letter, and the issuer must notify you in writing of its findings and next steps.
If the issuer determines that it does indeed correspond to a fraudulent transactionwill credit your account for the disputed amount and remove any charges resulting from the transaction.
Conversely, if the issuer determines that the transaction is correct, you will be responsible for paying the disputed amount and any resulting charges.