Please find below the details of Wayfair customer service, including phone and email. In addition to contact details, the page also provides a brief description of the company.
4 Copley Place,
7th floor, Boston,
MA 02116, United States
Email: [email protected]
Wayfair is a popular furniture, decor and furnishing products retailer, founded by Niraj Shah and Steve Conine in 2002. Formerly operating as CSN Stores, Wayfair employs more than 14,000 employees and operates from its headquarters in Boston, Massachusetts. In 2018, the company reported revenue of $ 6.7 billion. The e-commerce company ships products from its warehouses across the US, Canada, UK, and Germany. Other brands that are part of the Wayfair portfolio include Joss & Main, All Modern, Birch Lane and Perigold.
There is a wide selection of home furnishings, décor, household items, and home improvement items to choose from. There are more than 14 million items in the catalog, thanks to the unbranded supplier base of over 11,000.
Shoppers can head over to the Wayfair website to explore recently launched and popular sale products. You can buy by keyword or by major categories. The home page also features some of the home furnishings and décor products available at deep discounts. Bargain hunters can also head to the Sale section to find a wide range of products discounted 30% to 80% off the retail price.
As for what you can buy on the website, you can find sofas, living room sets, TV stands, chairs, ottomans, beds, nightstands, bed frames, dining sets, dining tables, office furniture, storage benches, filing cabinets, mattresses. , bathroom accessories, rugs, outdoor rugs, area rugs, vases, curtains, blinds, wall decals, clocks, wallpaper, canvas art, outdoor lighting, swings, workbenches, storage furniture, ceiling lights, lamps, outdoor lighting, tableware, kitchen utensils, cribs, toddler beds, children’s bedroom sets, bunk beds, microwaves, blenders, refrigerators, dishwashers, air conditioners, washers, and vacuums to name a few.
You can filter products on Wayfair.com by size, type, material, color, and price. And when you click on a product, the page contains an overview along with a description and highlights. The product page also lists material, weight, and other helpful specs. There are high-quality images that show the product from different angles. The Questions and Answers section lists some frequently asked questions about the product. You can read more comments left by other buyers about the quality of the product. Furthermore, you can also call or chat with an expert for clarity.
Wayfair’s Design Services will help buyers consult with an interior designer for professional help. You will be asked to fill out a form with details about the goals and style of the project, and then you will be asked to choose a designer. You’ll get carefully selected options, recommendations, design concept, and 3D room visuals.
Purchases at Wayfair can be made with Visa, MasterCard, Discover, American Express, Wayfair credit card, PayPal, and gift cards. Those who use the Wayfair credit card enjoy free shipping with no minimum order and special financing. You can request the card on the website or by speaking to Wayfair support. Speaking of shipping, there is a flat shipping fee of $ 5 for orders under $ 49. Orders over $ 49 qualify for free shipping.
Small items are shipped via UPS or FedEx. There are standard and express shipping options. Standard Economy Shipping takes three to eight business days. While expedited shipping takes two business days, express shipping ensures that you receive your order within one business day. The delivery methods for larger items are different. You can choose to download and mount the item inside your home or leave it outside. For a flat fee, you will receive expert assembly or installation services. And all services are fully insured.
Buyers who wish to return an item or are not satisfied with the quality of the item enjoy a 30-day return policy. Products can be returned for a full refund or store credit. Clearance items, gift cards, assembled items, and custom items are not covered by the return policy. Registry items can also be returned for store credit. All refunds will be processed in the original payment method.
If you shop regularly at Wayfair, sign up for the My Way loyalty program. Members enjoy free, fast shipping and additional discounts for furniture assembly and product installation. And there is Wayfair Professional, which offers members only benefits and offers. With Professional, you will have an account manager and can connect with service specialists. For complaints or inquiries about payment, cancellation, return, warranty, installation, race or others, contact Wayfair support.