Why did a Netspend card arrive without requesting it?

Today we want to offer you information before the question Why did a Netspend card arrive without requesting it?, we also let you know the different points of view that the people who have received it have and what you should do in case of a claim.

Before we begin, we want to clarify that the information we share below comes from experiences of users of the Netspend card.

On many occasions, people feel confused because it seems strange to them when “out of nowhere” they receive a netspend card without having requested it at your domicile address.

There are cases, where people think that their identities have been stolen by scammers looking to have someone else’s money or that it is some kind of “phishing”.

What should I do if I received a Netspend card without requesting it?

First of all, please read the enclosed letter, which explains why you received the debit card.

Then we recommend you call netspend, where you must inform that you have received a Debit without having requested it.

On several occasions, one of the answers is that Netspend considers you to have the “ideal profile” for a VISA or Mastercard debit card, and they take the liberty of sending one. However, keep in mind that as long as you do not activate the account, it does not exist in the system.

Therefore, it can be expected that Netspend is applying a customer acquisition tactic (Marketing), being the same a not very pleasant way for many people.

Currently there are many claims due to this kind of freedom to send cards to destination without consultation or prior approval of the person.

Beyond this, some users indicate that the Netspend cards arrive in this way because the address information has been given online at some point.

Whatever your point of view, you should get good advice before deciding whether to activate it or not, since sometimes there are clients who do not find any type of problem regarding receive a Netspend card without requesting it.

Considerations to take into account if a Netspend card arrived without requesting it


Some customers mention that there are no problems with receiving one of these cards, since they do not contain a balance.

Although they charge a telephone balance fee at the time of calling to ask, for example, the reason for receiving the card, they take into account that most of the services are free through the website of netspend.

In addition, Netspend allows direct deposit and is associated with an attached savings account, which pays better interest than most traditional banks.

Also, for each transaction made, they quickly notify the affiliated phone by SMS, which can be beneficial for avoid fraud in places where they can charge you more than they should.

An important characteristic is that there are banks that intentionally let you go up to US$10 in the red or “overdraft” in a debit transaction, and for this reason most banks charge a fee of more than US$35.

However, netspend it doesn’t, and in case of overdraft, you will have 90 days to pay it, unlike other banks that charge daily commissions for negative balance.


The biggest downside to Netspend cards has to do with their fees.

You must choose between a fee of $1.00 per transaction or unlimited for $9.95 per month.

They charge you a $2.50 ATM withdrawal fee, including the ATM’s own additional fee.

In its call center, it can be difficult to get a real person for customer service (although not impossible). There is also no physical location to cash checks, nor can you mail such checks.

If I received a Netspend card without requesting it, can I make a complaint?

If this is your case, you can make a complaint or claim on the website of Federal Reserve Consumer Help.

The Consumer Financial Protection Bureau, is responsible for handling certain complaints that consumers make against the largest financial institutions in the country.

It is worth mentioning that the Federal Reserve will provide, connect or send your complaint to the federal regulator involved in said claim.

However, if your complaint is against a financial institution that the Federal Reserve oversees, it will be investigated by one of the 12 regional Federal Reserve Banks.

According to your complaint or claim, the Reserve bank will ask you for the following:

  • Information about the bank and records of your account.
  • Determine if the bank’s response addresses your concerns.
  • He will send you a letter about his findings.

Additionally, the Reserve Bank may contact you to request other information to help with the investigation.

Depending on the complexity of your claim, investigations may take 30-60 days to complete.

What do I do once I’m ready to file a complaint if a Netspend card came to me without requesting it?

You must collect the information necessary to provide your claim:

  • Name, address and phone number.
  • Name of people you dealt with, including dates.
  • Detailed description of your complaint (not including original documentation).

Submit your claim using the form Federal Reserve Consumer Help.

You can also contact by fax or mail at the following numbers and addresses

Fax: 877-888-2520


Federal Reserve Consumer Help.

PO Box 1200.

Minneapolis, MN 55480.

In conclusion

the services of netspend may not be for everyone, there are millions in the US who are highly attracted to this card as well as others who are not at all fond of it.

You can get more information about this debit card provider on the Netspend.com web portal.

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